Legal & Privacy Questions You May Have
We operate where local law permits and adjust service availability based on your jurisdiction. We do not publish a single global licence number because different regions have different frameworks. If you need confirmation that access from Malaysia is compliant, contact our legal desk via the email in the footer.
We pass only the transaction amount, your account reference, and a timestamp to the payment rail you select. The provider sees no gameplay history, no email address, and no withdrawal records. Once the deposit clears, the rail sends us a confirmation code; we store that code but not your wallet credentials.
Yes. Log in, open Account Settings, and choose Data Export under the Privacy tab. The JSON file includes every session start time, every deposit and withdrawal with timestamps, and the payment method used. Export completes in seconds for recent accounts; older histories may take a few minutes to compile.
Ninety days from the date we confirm your identity and close the account. Transaction records stay for seven years to meet audit rules, but your email, username, and IP logs are purged at the ninety-day mark. If a dispute or regulatory hold is active, deletion pauses until that matter closes.
No. Our cookies operate only on new1bet domains and remember your session, language preference, and payment choices. We do not drop third-party tracking pixels, and we do not share cookie identifiers with ad networks. You can block optional analytics cookies in your browser without losing access to the lobby or wallet.
We monitor regulatory updates continuously and adjust access as needed. If new rules restrict service, we notify affected accounts by email and offer withdrawal of remaining balances before suspending access. You will have at least thirty days to complete any pending transactions and export your data before we disable login from that region.
Email our compliance desk at the address in the footer with the subject Data Concern and a description of what happened. Include your username and the date range involved. We open an internal review within forty-eight hours, confirm receipt by email, and provide a resolution summary within two weeks unless the investigation requires more time.
