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How new1bet Handles Your Personal Information

We collect only what we need to run your account and process payments through Touch 'n Go, GrabPay, Boost dan FPX.

Encrypted storageMinimal collectionRequest deletion anytimeMalaysia-based processingNo sale to third parties
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new1bet How new1bet Handles Your Personal Information
DATA REQUESTS

Three Ways to Manage Your Information

You can request a copy of everything we hold, ask us to correct an outdated phone number, or tell us to delete your account data entirely. Each request goes to our compliance team, and we respond within five working days with a confirmation or the file you asked for.

Team online

Live chat

Open the chat widget in the account dashboard and type 'data request'. An operator will ask which information you want to see, update or remove, then send a ticket reference number you can use to track progress. Most requests close in under forty-eight hours.

Email request

Send your account email and a short description of what you need—export my data, update my phone number, delete my profile—to the address shown in your account settings. Attach a photo ID if you're asking for sensitive changes so we can verify it's really you before we act.

Account page

Log in, navigate to Privacy Settings, and you'll see buttons for Download My Data, Update Contact Details, and Request Account Deletion. Click the one you want, confirm the action, and we'll process it automatically or escalate to the team if manual review is needed.

SECURITY MEASURES

Six Layers Between Your Data and the Outside World

We built every part of the platform—account creation, payment processing, game history—around the principle that your information stays private unless you choose to share it.

End-to-end encryption

Your password never touches our servers in plain text; we hash it with a salt unique to your account. Payment tokens from Touch 'n Go, GrabPay, Boost dan FPX are encrypted the moment they arrive and decrypted only when the processor needs to authorise a transaction.

Access logging

Every time a staff member views account data we write a timestamped entry showing who looked, what they saw, and why. Compliance reviews these logs weekly, and any access outside normal support hours triggers an automatic alert to the security team for immediate investigation.

Cookie transparency

We place exactly three cookies: one to remember your login, one to store your language choice, and one to track whether you dismissed the welcome banner. No tracking pixels, no third-party ad networks, no behavioural profiling. You can delete all three and still use the platform.

Data retention limits

Session logs older than twelve months are archived and stripped of identifying details. Game-round records are kept for six months unless a dispute is open. Once your account closes and the regulatory hold period expires—typically ninety days—we purge everything except anonymised platform statistics.

Breach notification

If an incident exposes your data we'll email you within seventy-two hours with what happened, which records were affected, and what steps we've taken to close the gap. We also notify the relevant authorities where local law requires it, and we publish a summary on our status page.

Contact for questions

Anything unclear in this policy or worried about how we're using your information? Reach us through live chat, the email in your account dashboard, or the Privacy Settings page. Our compliance officer replies personally to every data-protection question within three working days.

Answers About Your Data and Privacy on new1bet

We ask for your email, a phone number, and the payment method you'll use—Touch 'n Go, GrabPay, Boost or FPX. That's enough to verify deposits, send withdrawal confirmations, and reach you if we spot unusual activity. We don't ask for a full address unless a specific payment rail requires it.

We pass transaction details to the payment processor so they can authorise deposits and withdrawals, and we might share account records with regulators if local law demands it. We never sell your information to advertisers, data brokers, or marketing platforms, and we never rent mailing lists.

Financial regulations require us to hold transaction records for a set period—usually ninety days—then we delete your email, phone number, game history, and every other personal field. Aggregated statistics that can't identify you stay on file for platform analytics, but nothing ties them back to your name.

Yes. Log in, go to Privacy Settings, and click Download My Data. We'll prepare a JSON file with your account details, payment history, session logs, and game rounds, then email you a secure link. The file expires after seven days for security reasons.

We set three cookies: login state, language preference, and a flag to remember you dismissed the welcome banner. No tracking pixels, no third-party ad scripts. You can delete them in your browser settings; the platform still works, you'll just need to log in again and pick your language.

Head to Account Settings, enter the new contact detail, and confirm the change with a code we send to your current phone or email. Once verified the update takes effect immediately, and all future notifications go to the new address you provided.

We'll email you within seventy-two hours explaining what was exposed, which records were affected, and what we've done to secure the gap. We also notify the relevant authorities where required and publish a summary on our status page so every user knows what happened and what changed.

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